(re)thinking hospitality by Josh Gaddis and Chris Sivley
Today we discuss the third C of hospitality as we wrap up our "back to the basics" series - Clean, well-maintained rooms. This is another area where you can set yourself apart from the competition by paying attention to the details others may miss. Take a journey with us as we discuss your hotel's inventory in detail.
Today we discussed the 2nd C of Hospitality - Customer Service. We share our definition of customer service in the hotel industry, as well as describe the components of exceptional customer service and how it can be achieved by hiring the right people and building the right culture in your hotel.
Back to the basics. You hear this a lot in business, sports teams, and even with raising children. On today's podcast, we go back to the basics and unveil part 1 of the 3 C's of Hospitality - Curb Appeal. Join us as we define curb appeal, discuss what makes amazing curb appeal, and explain how it impacts the guest experience and the guest's perception of your hotel before they even walk in the door.
Online Travel Agencies. OTAs. Are they really all they're cracked up to be? We take a deep dive into this topic on today's show as we check prices and compare loyalty programs. We are also airing our interview with Adult Swim entertainer Vinny Bucci on today's show, so make sure you stay tuned! Thank you for your support of our show!
We have a fairly lengthy show for you today, but we are confident that all the content is useful for our listeners. We are taking a look at how the people truly make all the difference in the hospitality industry - they make (or break) your experience by the service they provide. We also have a special guest joining us today, in addition to a giveaway, so please stay tuned for the whole show.
Just a little teaser of things to come on the show, but we do offer one quick tip so make sure to give us a listen! We will be tweaking our effects and approach as we go along, so please bear with us. Our main objective is that you leave with something useful (or at least a good laugh) each time you listen!
