#qualitymatters podcast | simplifying quality management, risk & compliance ? one episode at a time by Texas Quality Assurance
Last Updated: May 13, 2026
Quality Matters Podcast is your go-to source for expert discussions on Quality Management, Quality Assurance, Compliance, and Risk-Based Thinking. Whether you're working toward ISO 9001 certification, managing regulatory compliance, or looking to improve operational excellence, we break it all down with real-world insights from industry experts.
Each episode dives into the key challenges businesses face in process optimization, performance metrics, supplier quality management, and continuous improvement. From manufacturing and oil & gas to field services, we cover the strategies, best practices, and case studies that help companies stay ahead of quality and compliance requirements.
Join us as we explore corrective actions, nonconformance handling, audits, and risk mitigation strategies—because in business, quality isn’t just a standard, it’s a competitive advantage.
🎙 Subscribe now and stay ahead with the latest trends in #QualityMatters!
Each episode dives into the key challenges businesses face in process optimization, performance metrics, supplier quality management, and continuous improvement. From manufacturing and oil & gas to field services, we cover the strategies, best practices, and case studies that help companies stay ahead of quality and compliance requirements.
Join us as we explore corrective actions, nonconformance handling, audits, and risk mitigation strategies—because in business, quality isn’t just a standard, it’s a competitive advantage.
🎙 Subscribe now and stay ahead with the latest trends in #QualityMatters!
When to Tweak vs. When to Scrap: The Power of Iterative Design in Quality Management
In the latest mini-episode of Caleb’s Corner, we dove into a crucial topic every quality professional faces: When do you keep tweaking your system, and when is it time for a total overhaul? This fundamental concept, often described as Iterative Design vs. Radical Redesign, isn’t just for software developers; it’s highly applicable across all areas of Quality Management Systems (QMS).
The Most Innovative Companies Do the Basics Exceptionally Well | Ep 217
When you think of innovation in manufacturing, do you picture automation, robotics, or AI-driven workflows? In this episode, Cy Rankin challenges that notion by sharing a counterintuitive truth: sometimes, the most innovative thing you can do is make your business boring—in all the right ways.
Climate Change Amendment in ISO 9001 | #QualityMatters Ep 216
In Episode 216 of #QualityMatters, we explore the climate change amendment, a concise yet impactful update to ISO 9001 that compels organizations to identify and address climate-related risks within their quality management systems. This climate change amendment—just two lines of text—requires companies to determine whether climate change is an issue and to integrate relevant controls into their existing processes.
How to Become a Certified Welding Inspector (CWI) — Real-World Guide from Caleb's Corner | #QualityMatters
Welcome to the very first episode of Caleb’s Corner, part of the #QualityMatters podcast! If you’re a welder, inspector, or anyone curious about stepping into the welding inspection world, this episode is your step-by-step, real-world guide on how to become a Certified Welding Inspector (CWI).
What’s the Real Cost of Poor Quality? | Ep 215
In this episode of the #QualityMatters podcast, Kyle and Caleb dive deep into a topic that touches every business, from manufacturing to customer service—the true cost of poor quality. But this isn’t your typical lecture on scrap and rework. The guys bring stories, perspectives, and real-world relevance to the table—from customer loyalty and personal tech decisions, to school choice and workforce skills, to the vital role of culture in shaping quality outcomes.
Can Your Process Deliver the Same Result Tomorrow? The Power of Consistency | Ep 214
In this episode of #QualityMatters, Kyle and Caleb dig into one of the most foundational yet overlooked elements in quality management: consistency. It’s not about control for control’s sake—it’s about ensuring that your process can deliver the same reliable result tomorrow as it did yesterday.
A Fresh Take on Problem-Solving in Quality Management | Ep 213
In this episode of #QualityMatters, Kyle and Caleb switch things up with a more hands-on approach to problem-solving. Instead of tackling world-scale issues, they focus on real-world examples of how people are navigating challenges in quality management. It’s all about learning from others, taking inspiration, and finding practical solutions that can be applied today.
How External Events Can Make or Break Your Quality Management System | Ep 212
In this episode of #QualityMatters, Kyle and Caleb explore how the world outside your office walls is impacting your quality management system (QMS) – and how you can make your processes more agile, resilient, and ready for whatever comes next.
Lessons from the Autopen Controversy: What Businesses Need to Know | Ep 211
The Autopen controversy isn’t just a political debate—it raises real concerns about document control, compliance, and security that affect businesses just as much as governments. In this episode, Kyle Chambers and Caleb Adcock examined the risks of automated signatures, using the presidential pardon debate as a case study to highlight issues in business document approval processes.
210 | Lessons Learned: Why Simplifying Your QMS Matters
Investing in quality always pays off, while cutting corners rarely does.
Is the CIA sabotaging your business? Part 2 | Quality Matters Ep. 209
Small inefficiencies in the workplace may seem trivial, but they silently eat away at productivity, increase costs, and create unnecessary frustration. In this episode of Quality Matters, we explore the hidden ways waste creeps into business processes—whether it's excessive steps in a workflow, using the wrong tools, frequent interruptions, or avoidable downtime.
Is the CIA sabotaging your business? | Quality Matters Ep. 208
Could your workplace be unknowingly following a WWII sabotage manual? In this episode of Quality Matters, we uncover the Simple Sabotage Field Manual, a declassified CIA document originally created by the Office of Strategic Services (OSS) in 1944. This manual was designed to help ordinary citizens in enemy-occupied territories disrupt productivity and efficiency—but its eerie relevance to modern business operations is shocking.
Mastering Training & Competence: Ensuring Quality & Compliance | Quality Matters Ep. 207
In this follow-up episode of Quality Matters, we continue exploring competence and training, breaking down key differences between ISO 9001 training requirements and API Q1 competence standards. Kyle Chambers and Caleb Adcock discuss how organizations can effectively manage training programs, track competency records, and stay audit-ready. Learn workforce training best practices, practical strategies to streamline training, avoid compliance pitfalls, and ensure your quality management system (QMS) supports a fully qualified workforce. Whether your focus is on quality management, safety, or operational excellence, this episode is packed with actionable insights.
Ep 206 - Why Competence & Training Matter More Than You Think
This episode of #QualityMatters, hosted by Kyle Chambers and Caleb Adcock from Texas Quality Assurance, dives into the importance of competence and training in quality and safety management. The discussion covers:
Ep 205 - Navigating Ethical Challenges in Quality Management: Balancing Compliance and Integrity
📢 Navigating Ethics & Responsibility in Quality Inspections
Ep 204 – How can employees effectively pitch and implement change
In this episode of Quality Matters, Kyle and Caleb tackle one of the most pressing questions in modern workplaces: How can employees effectively pitch and implement quality-related changes? Drawing from real-world scenarios, they delve into strategies for approaching senior management, navigating generational dynamics, and building a compelling case for improvement.
Ep 203 – Mastering NCRs and Inspection Mentality: Practical Advice for Quality Managers
In this episode of the #QualityMatters podcast, hosts Kyle Chambers and Caleb Adcock dive deep into the intricacies of managing Nonconformance Reports (NCRs) and the pervasive 'inspection mentality' that challenges many in the quality control and assurance sectors. Drawing from a listener's question, they explore the dynamics between top management and quality departments, offering practical advice for those newly in charge. This discussion unpacks the difficulties of transitioning to a quality-focused mindset within organizations resistant to change, providing strategies to foster a more compliance-oriented culture without compromising the operational pace.
Ep 202 – Enhancing Operational Excellence
In the 202nd installment of the #QualityMatters podcast, the conversation centers on the critical integration of quality management within procurement practices, guided by the rigorous API Q1 standards. This episode sheds light on how both critical and non-critical purchases should be managed to uphold the highest standards of quality throughout all business operations.
Ep 201 - Defining Quality Documentation: Manuals, Procedures, and Work Instructions
In this insightful episode of the #QualityMatters podcast, join Kyle Chambers and Caleb Adcock as they delve into the complexities of quality documentation. The discussion centers on the often confusing distinctions between manuals, procedures, and work instructions. They explore what exactly defines each type of document and discuss practical scenarios illustrating when and why each is necessary. This episode is especially valuable for professionals in health, safety, and quality management fields who are looking to clarify documentation standards and improve their operational practices.
Ep 200 - Celebrating Darci’s Legacy on #QualityMatters Podcast
In this landmark 200th episode of the #QualityMatters podcast, we welcome back Darci, the original host and the voice that started it all. Darci not only gave life to the podcast but also shaped its identity with the iconic quote and introduction. Join Kyle and the Texas Quality Assurance team as they honor Darci’s invaluable contributions and reflect on the incredible journey that’s opened countless doors. This special episode is a heartfelt thank-you to the one who made it all possible.
Ep 199 - Trump's Election and the Future of Energy: Insights on Oil, Gas, and Renewables with Mark LaCour
Exploring the Future of Energy and Policies Following Trump’s Election
Ep 198 - Exploring AI’s Role in Quality Management: Is It Worth the Hype?
In this episode of the #QualityMatters podcast, hosted by Kyle Chambers from Texas Quality Assurance, we explore the rapid rise of artificial intelligence (AI) in quality management software. Many companies are rushing to integrate AI into their processes, but how valuable is it for quality management?
Ep 197 - Embracing Deming's Final 7 Points of Management: Cultivating Quality Across All Levels
In the second half of our series on Edward Deming's 14 Points of Management, we dive deeper into the remaining seven principles that underscore Deming’s commitment to fostering a culture where quality is everyone’s responsibility. Building on the importance of collaboration and continual improvement, these final points serve as a timeless guide to transforming leadership and driving organizational success.
Ep 196 - Deming's 14 Points for Quality Management: Essential Strategies for Modern Businesses
In this episode of the #QualityMatters podcast, we explore W. Edwards Deming’s 14 Points of Management, a foundational philosophy that remains essential for building successful, quality-focused organizations today. These principles—covering everything from “constancy of purpose” to abolishing numerical quotas—offer actionable strategies for driving improvement, increasing employee engagement, and creating a culture of accountability and excellence. We discuss practical applications of Deming's ideas, such as the impact of consistent training programs on productivity and how eliminating slogans can lead to genuine, measurable improvements in quality. Perfect for quality managers, business leaders, and anyone focused on continuous improvement, this episode is a must...
Ep 195 - Essential Document Control for Small Businesses
In Episode 195 of #QualityMatters, we tackle a listener's question about document control for a small business. If you’ve ever wondered how much documentation is truly necessary—especially when certification isn’t the goal—this episode is for you! Join us as we break down the essentials of document management and highlight practical steps to streamline quality without overloading your processes. #DocumentControl #SmallBusiness #QualityManagement #Efficiency"
Ep 194 - What to Except during an External Audit
In episode 194 of the #QualityMatters podcast, Kyle and Caleb dive into what you can expect during an external audit. They discuss practical insights on how to prepare, common pitfalls, and the importance of attention to detail throughout the audit process. Whether you’re facing an audit for the first time or looking to improve your approach, this episode offers valuable tips for ensuring a smooth and successful audit. Tune in to learn how applying quality management principles can make all the difference during external reviews.
Ep 193 - How to Prepare for an External Audit
In this episode of #QualityMatters, Kyle Chambers and Caleb Adcock dive into how to prepare for external audits. We explore the key steps to ensure your organization is ready, including common audit pitfalls, documentation best practices, and how to handle the audit process with confidence. If you've got an external audit coming up, this episode is packed with insights to help you succeed.
Ep 192 - Mastering API Q1 10th Edition Key Strategies for Quality Excellence
In this episode of #QualityMatters, we dive into practical strategies for successfully implementing API Q1 10th Edition in the oil and gas industry. We explore the critical components of quality management systems, focusing on compliance, risk management, and continuous improvement. Whether you're new to API Q1 or looking to refine your processes, this episode offers actionable insights to enhance your organization’s approach to quality and ensure long-term success.
Ep191 - Overcoming Common Hurdles in Quality Management - Part 2
In this episode of #QualityMatters, Kyle Chambers and Caleb Adcock continue their deep dive into overcoming common hurdles in quality management. They explore real-world challenges that companies face when implementing quality systems and offer practical insights on how to address these issues. Whether you're new to quality management or looking to fine-tune your existing processes, this episode is packed with tips to help you succeed.
Ep 190 - Overcoming Common Hurdles in Quality Management
In this episode of the #QualityMatters podcast, hosts Kyle Chambers and Caleb Adcock dive into the most common hurdles that organizations face in their quality management systems. With a quiz-style format, Caleb tests Kyle’s insights on overcoming these challenges and providing practical solutions. Tune in to learn how you can address issues in your quality management processes and improve overall system effectiveness. QualityMattersPodcast, #QualityManagement, #ProcessImprovement, #QualityControl, #ISO9001
Ep 189 - Risk Management Uncovered: Common Sense Approaches and Practical Tools
In this second episode of our Risk Management series, we focus on how common sense can be your greatest tool in identifying and managing risks. We break down how risk management isn’t just about complex systems but about practical, everyday decision-making that can keep your organization running smoothly. From quality issues to safety hazards and environmental concerns, we explore how anyone can apply straightforward, effective risk management strategies. Tune in to discover how simplifying your approach can lead to better outcomes and less stress.
Ep 187 — Unlocking the Secrets of Customer Satisfaction!
Welcome to Episode 187 of the #QualityMatters Podcast— Unlocking the Secrets of Customer Satisfaction! Join us as we delve deep into the standards and practical strategies that enhance customer satisfaction. In this episode, we explore the power of feedback mechanisms like comment cards and 'happy bells,' discuss the role of customer communication in improving KPIs, and analyze the reliability of 5-star ratings. Plus, don’t miss our insights on leveraging positive feedback and recognition to boost your Net Promoter Scores. Whether you're dealing with NCRs or striving for service excellence, this episode is packed with actionable advice and real-world examples to h...
Ep 186 - Return of the Boss Lady
Join us for a special episode of the #QualityMatters podcast as we welcome back the original host, Darci Chambers, the "boss lady" herself! In this engaging conversation, Darci and the team discuss the ever-evolving world of quality management and share insights from the journey of making quality accessible and fun for companies at all levels. From the foundational principles of quality assurance to the latest trends and challenges in the industry, Darci's perspective offers valuable lessons for professionals and organizations alike. Whether you're a seasoned quality manager or new to the field, this episode promises to inspire and inform. Tune...
Ep 185 - Management Review What You Need to Know
In this insightful episode of the #QualityMatters podcast, we dive deep into the essential Management Review clause of ISO 9001. Join us as we unpack the critical components involved in a management review, discuss best practices for preparation, and explore how these reviews contribute to continuous improvement and overall organizational success. Whether you’re a seasoned quality professional or new to ISO 9001, this episode offers valuable insights and practical tips to enhance your quality management system.
Ep 184 - Navigating the New Normal: Quality Management Post-COVID-19
Join us in Episode 184 of the #QualityMatters podcast, where Kyle Chambers and Caleb Adcock dive into the transformative changes in quality management since the onset of COVID-19 and life for quality management Post-COVID-19. Explore how the pandemic has reshaped the landscape for quality assurance professionals, introducing new norms and lasting impacts on industry practices. This episode uncovers key adaptations, lessons learned, and innovative strategies that have emerged in response to unprecedented challenges. Whether you're a seasoned quality manager or new to the field, this episode offers valuable insights and practical advice to navigate the post-COVID world.
Ep 183 - Better to be Right or Effective?
In this episode of the #QualityMatters podcast, we dive into the perennial debate: is it better to be right or to be effective? Join us as we explore the delicate balance between accuracy and practicality in quality management. Discover insightful discussions, expert opinions, and real-world examples that highlight the importance of making impactful decisions over simply being correct. Whether you’re a quality professional or a business leader, this episode will provide you with valuable takeaways to enhance your approach to quality assurance. Tune in and get ready to transform your perspective on what truly matters in quality.
Ep 182: Quality Q&A from Listeners
In this special episode of the Quality Matters Podcast, hosts Kyle Chambers and Caleb Adcock dive into a Q&A session, answering questions from our listeners. We cover a range of topics from the API Q1 10th edition transition, effective quality management practices, and real-world challenges faced by quality professionals. Tune in to hear expert insights, practical advice, and engaging discussions that will help you navigate the complexities of quality management. Whether you're a seasoned professional or new to the field, this episode offers valuable knowledge and tips to enhance your quality assurance efforts. Don't miss out on this informative...
pisode 181: Crafting an Effective Quality Policy
Join Kyle and Caleb in this interactive episode of #QualityMatters as they dive into the essentials of crafting a compelling quality policy. Whether you're looking to interpret the standards or write a policy that truly resonates, this episode has you covered. Discover the benefits of using engaging language over straightforward text and learn how a well-written quality policy can set a robust framework for your objectives. Don’t miss out as they ad lib and draft a real-time quality policy for TQA Cloud, providing a practical example of the policy-writing process and its significance in shaping organizational goals. Tune in to...
Ep 180 - Deep Dive into Quality Culture
In this episode of #QualityMatters, hosts Kyle and Caleb continue their engaging discussion on the pivotal role of quality culture in organizations. They delve into the journey towards excellence by integrating ISO 9001 standards and similar standards. The conversation covers valuable insights into how quality management can be woven into every level of an organization, leading to significant improvements in customer satisfaction and operational efficiency. They touch on effective strategies, real-world applications, and the significant impact of advanced quality management software. Tune in to learn actionable tips for enhancing your own quality culture.
Ep 179 - Systemic Issues, Culture and Quality Management
In this episode of the Quality Matters Podcast, host Kyle Chambers is joined by Caleb Adcock to dive into a timely and relevant discussion about systemic issues and their impact on quality management. Drawing from recent conversations and observations, Kyle and Caleb explore how politics and systemic challenges influence organizational quality and operational effectiveness. They offer insights and practical advice on navigating these complexities to maintain high standards and ensure continuous improvement. Tune in to gain valuable perspectives and actionable strategies for addressing systemic issues in your quality management practices.
Ep 178 - Decoding the ISO 90012025 Draft
Join hosts Kyle and Caleb from Texas Quality Assurance as they react to a thought-provoking video posted by Chris Paris of Oxebridge Resources. In this episode, they delve into the implications of a leak related to the ISO 9001:2015 standard. The hosts discuss the potential changes from the previous 2015 standard and emphasize that the new draft may not introduce significant new requirements for organizations to implement. Check it out here ISO 9001 2025 Committee Draft Leaked! - YouTube
Ep 176 Safety and Standards
Explore the vital link between quality management systems and OSHA compliance in this compelling episode of #QualityMatters. Industry leaders discuss the latest in regulatory standards and provide actionable insights to boost safety and efficiency in manufacturing environments. Tune in to learn how to effectively integrate these practices into your operations and stay ahead in a competitive landscape.
Ep 175 - Landing the Series: Boeing's Lessons in Quality and Beyond with Michael Mills
In the gripping finale of our Boeing series, Episode 175 of #QualityMatters delves into the complex world of aerospace quality management with our host, Kyle Chambers, and the insightful Michael Mills. As we wrap up this exploratory journey, we uncover the multifaceted challenges and lessons Boeing has encountered, shining a light on the critical importance of maintaining high-quality standards in the aerospace industry. This episode not only concludes our deep dive into one of the most significant players in aerospace but also offers valuable reflections on the broader implications for quality management practices. Join us for a compelling close to a...
Ep 174 - Ep 174 - ISO 9001 and Climate Change... with Chris Paris
In this enlightening episode of #QualityMatters, we sit down with Chris Paris to unpack the latest amendment to ISO 9001, focusing on the pivotal inclusion of climate change risk assessments. As industries worldwide grapple with the escalating impacts of climate change, this amendment marks a significant step forward in integrating environmental sustainability with quality management principles. Join us as we explore how businesses can adapt to these changes, ensuring that their commitment to quality not only meets but exceeds the expectations in an era of environmental unpredictability. Discover the implications of this shift for quality professionals and organizations striving for excellence...
Ep 173: Mystery in the Sky - Unraveling Boeing's Inspection Saga and the Inspector's Untimely Demise
In episode 173, we dive deeper into the tumultuous saga of Boeing's door plug issues, following the recent and mysterious death of one of the project's key inspectors. Hosts Kyle and Caleb peel back the layers of this complex story, bringing their own personal experiences with inspection processes to the forefront. From laugh-out-loud mishaps to pivotal moments that shaped their understanding of quality and safety, this episode offers a unique blend of humor, insight, and solemnity. As we navigate through tales that highlight the critical importance of vigilance in inspection, join us for a conversation that's as entertaining as it is...
Ep 172 - The Never-Ending Podcast - Quality Assurance and the Groundhog Day of Aviation
In this seemingly never-ending episode of #QualityMatters, hosts Kyle Chambers and Caleb Adcock tackle the theme of repetition and resilience in the world of aviation quality assurance, drawing a whimsical parallel to Groundhog Day. This episode delves into the challenges and triumphs of manufacturing high-quality aviation parts, with a special focus on a recurring issue akin to a door plug repeatedly coming loose. Amidst discussions on Boeing's manufacturing excellence and Spirit's innovative solutions, our hosts share insights into the meticulous world of aviation quality control. The episode highlights the importance of perseverance and continuous improvement—much like the determination needed to...
Ep 171 - The Stanley Cup and Crafting Perceptions with Quality
QualityMatters, we delve into the critical role of customer perception in defining business success. Explore how quality, beyond mere metrics, shapes the very essence of customer experience and loyalty. Uncover strategies to elevate your brand in the eyes of your customers, making every interaction an opportunity to impress and engage. Learn from industry leaders about the power of quality in crafting memorable experiences that turn first-time buyers into lifelong advocates. Join us in transforming the abstract concept of quality into tangible outcomes that resonate with every customer touchpoint. Tune in to redefine your approach to quality and witness its profound...
Ep 170 - Making Quality Fun and Engaging with Connor O'Boyle
In this enlightening episode of #QualityMatters, we dive into the timeless wisdom of Benjamin Franklin, exploring the critical importance of quality over cost. Join host Kyle Chambers and special guest Connor O'Boyle, Director of Training at Gauge Training Inc., as they unravel how quality can be a fun, interesting, and essential aspect for businesses of all sizes. This episode promises to not only enlighten but also entertain, as we navigate through practical strategies and insights to elevate your company's quality management practices. Tune in to discover how you can integrate quality into your business ethos and why, in the world...
Ep 169 - The Precision of Metrology with Robert Mimms
In this insightful episode of the #QualityMatters podcast, we delve into the world of metrology with our esteemed guest, Robert Mimms from Prosper Machine Tools. As a seasoned metrologist, Robert brings a wealth of knowledge and experience to the table, offering listeners an in-depth understanding of metrology and its pivotal role in ensuring quality in various industries.
Ep 168 - QMS Consulting Defects & Nonconformities
Episode 168 of the #QualityMatters podcast, hosted by Kyle Chambers from Texas Quality Assurance, continues the consultation mini-series. In this episode, the focus is on discussing non-conformities and defects, particularly in the context of quality management and assurance. The episode delves into the importance of tracking waste, explaining why it matters significantly in quality control and management.
Ep 167 - Navigating the New Terrain API Q1's 10th Edition with Kevin Ferrick
🎙️ #QualityMatters Podcast | Hosted by Kyle Chambers
Ep 166 Tom Taormina & Forensic Investigations
Dive into the depths of quality management with episode 166 of #QualityMatters, featuring the distinguished Tom Taormina. As a former NASA Quality Control Engineer and expert witness in quality litigation, Tom brings a wealth of knowledge spanning over five decades. In this episode, we dissect the concept of Forensic Investigations within management systems. Tom challenges the status quo, arguing that traditional management system auditing is often sub-optimal, if not downright ineffective. From his early days at NASA's Mission Control to consulting with over 700 companies, Tom has reshaped the way we think about quality control and auditing. Join us as we uncover...
Ep 165 QMS Consulting Competence & Training
"Welcome back to our ongoing mini-series on QMS Consultation as we delve into Episode 165 of #QualityMatters: 'QMS Consulting Competence & Training.' In this installment, we continue to explore the critical aspects of quality management consulting within the context of competence and training. Join our seasoned experts as they unravel the intricacies of developing and nurturing competence within your consulting team, an essential factor for delivering top-notch quality solutions to your clients. Uncover the keys to success in the consulting realm and learn how a well-trained team can be the game-changer. Tune in for invaluable insights, best practices, and strategies that...
Ep 163 QMS Consulting Explained - Approved Vendor/Supplier List
Welcome to the latest episode of the #QualityMatters Podcast, episode 163, as we continue our insightful journey through the QMS Consulting mini-series. In this installment, we delve deep into the heart of quality management by exploring the simplest yet most effective strategies for developing a robust process for supplier/vendor approval and review.
Ep 162 QMS Consulting Explained - Documented Information
Welcome back to #QualityMatters, your go-to podcast for all things quality management! In episode 162, we continue our enlightening mini-series on consultation, a critical aspect of achieving excellence in any organization.
Ep 161 QMS Consulting Explained - GAP Assessment Part 3
Welcome to Episode 161 of #QualityMatters! As the second part of our mini-series on consultation, today's episode takes a focused look at the GAP Assessment and its integral role in quality management. Discover the fundamentals of key processes that could be the game-changers your organization needs. Whether you've been in the field for years or are just learning the ropes, this episode will equip you with the knowledge and tools to elevate your quality game. Don't let 'gaps' hold you back—tune in to find out how to bridge them effectively!
Ep 160 QMS Consulting Explained - GAP Assessment Part 2
Welcome to Episode 160 of #QualityMatters! As the second part of our mini-series on consultation, today's episode takes a focused look at the GAP Assessment and its integral role in quality management. Discover the fundamentals of key processes that could be the game-changers your organization needs. Whether you've been in the field for years or are just learning the ropes, this episode will equip you with the knowledge and tools to elevate your quality game. Don't let 'gaps' hold you back—tune in to find out how to bridge them effectively!
Ep 159 QMS Consulting Explained - GAP Assessment
Welcome to episode 159, the second installment in our mini-series on consultation! This episode unpacks the nuts and bolts of GAP Assessments and explores the cornerstone processes that drive them. Whether you're a quality management veteran or just starting your journey, you'll gain valuable insights into identifying the 'gaps' between your organization's current status and where you aim to be. Don't miss out as we delve into common key processes, offering actionable advice for improvement. Tune in now for a masterclass on how to bridge the quality gap!
Ep 158 New Mini-Series - Quality Consulting
#QualityMatters - The Number 1 Quality Management Podcast🎙️ Welcome to the #QualityMatters podcast! 🏭🔍 Get ready to elevate your organizational game with our brand-new mini-series on Quality Consulting! In this exciting series, we're pulling back the curtain and dishing out the secret sauce of consulting excellence. Join us as we delve deep into the world of quality management systems, uncovering the strategies that have empowered our clients and teams to thrive. Ever wondered how to establish a top-notch management system tailored to your shop's unique needs? Look no further! We're here to equip you with the essential tools, insights, and resources you need to sea...
Ep 157 Tom Taormina and BMS "Business Management System"
In today's podcast episode, Tom Taormina shares his insights on a project he's been working on called the BMS, or Business Management System. Taormina explained that the BMS is a comprehensive system that integrates all the various components of a business into a cohesive whole. This includes everything from finance and accounting to operations and customer service, effecitvly picking up where ISO 9001:2015 leaves off, and without any of the confusing jargon ISO has become known for.
Ep 156 Tom Taormina talks NASA Quality and Beyond
Tom Taormina is a seasoned professional who spent more than 30 years working in quality control and management for various organizations. In a recent podcast, he shared his experiences working with NASA during the Apollo program and how it helped shape his career.
Ep 155 Small Business & Energy Continuity
Today we've got Mark LaCour joining us to discuss the Energy Continuity Confernce #ECC2023.
Ep 154 We test CHAT GPT
Note: the following blurb was written by CHAT GPT
Ep 153 Nonconformity and Corrective Action
Welcome to this episode of the #QualityMatters podcast, where we'll be discussing a fundamental aspect of ISO 9001 quality management system - the difference between control of nonconforming output and corrective action. ISO 9001 is a globally recognized standard that sets the requirements for quality management systems in organizations of all sizes and industries.
Ep 152 Most Common Audit Findings
In this podcast episode, we delve into the most common audit findings from a sample of audit reports gathered from the past couple of years. We focus on ISO 9001 standard clauses, discussing why these are frequent findings and their impact on the business.
Ep 151 Ukraine + Russia + China + ISO = to be determined with Chris Paris & Michael Mills
The war between Russian and Ukraine is no news to anyone today, but the impact that this conflict combined with the growing divide between the west and the rest of the world may be implications on the international standards organization and structure. What happens to China's plans for developing certification standards with Russia and its markets cut off from the rest of the world? Maybe we don't have all the answers yet, but its always important to pose the right questions. Join us today on #QualityMatters.
EP 150 Faith Family Work and Beyond! with Justin Gauthier
Such a great conversation today. We've had the pleasure of knowing Justin Gauthier for several years now. Join in on the conversation today as we dive into the more personal side of Quality and Business. Turns out some of the same tools that make for great relationships at home are useful in the workplace if we're to build solid trusting long lasting teams. Even more so, if we are to be champions of doing with is good in this world, well our cup has to be filled first before we can fill other person's cup.
Ep 149 - Does your Quality Policy inspire your team to act or to sleep?
We're welcoming Michael Mills back to the podcast today. This is a tough topic for a lot of people (including the Quality Geeks) how to write a Quality Policy that inspires the team, provides a framework, meets the requirements of the standard and is not just well... boring and dull. If you struggle with this (and we bet you do) you'll take comfort in knowing you're not alone.
Ep 148 – ENERGY CONTINUITY CONFERENCE partnering with OGGN
Energy Continuity Conference powered by OGGN in partnership with Texas Quality Assurance and #QualityMatters will provide attendees with an opportunity to learn about new and existing industry codes and standards, hear about emerging trends from experts, and discuss new issues that they face.
Ep 147 – Lizard People and Context of the Organization
If you've ever been a part of an external audit, we all know that it requires a lot of patience going through the standard and listening to some stories from the auditor, but Lizard People is a new one. You'll just have to tune in and check out today's episode to see what Lizard People have to do with Context of the Organization. You're not gonna want to miss this one!
Ep 146 Hard-Work and Dedication works with Roz Lowe
What a fun conversation with Roz Lowe today discussing American Manufacturing. Roz has quite the background from growing up in machine shops to quality and business development. It's a simple truth that the fundamental principles of quality management are at the heart of small business success and have been and will continue to be at the heart of the American dream.
Ep145 ISO 9001:2015 New Updates? Good Bad and Ugly with Chris Paris
The ISO 9001:2015 standard is currently undergoing revision. Likely we can expect a revised edition by 2025, but nothing is known for sure yet. Today' we're joined by Chris Paris of Oxebridge Resources. The changes in the last update in 2015 was rushed, with a lot of ambiguous and often difficult to manage edits, the big question is will the new edition fix these or introduce more...?
Ep 144 Recession Proof Your Business & Team w/ Mark LaCour of OGGN
We've got one of our favorite guests back today, Mark LaCour from OGGN & Modal Point to talk about recession proofing your business. It has been said that recession is opportunity in wolf's clothing, and we tend to agree. While the likely looming recession (possibly announced by the time this episode airs) is scary and worth stress and anxiety, it is like any other risk. The flip side of Risk is Opportunity. What opportunities lay at your feet now and into the next 1-2 years you're not aware of yet?
Ep 143 Real World Risk Based Thinking & Contingency Planning
What are risks, risk based thinking, preventative actions and contingency plans? Today we're discussing in more detail what the difference is between these, how they are related, and what you can do in your business.
Ep 142 - Metrology theory and practice w/ Robert Mims from ThermoTemp
Countless measurements are made daily to ensure "quality" work, and behind all these measurements is the theory and practice of metrology. Have you ever wondered how you know your measurements are good? From the pipes and machinery running on every industrial site and building to medicine and electronics, what you measure matters. Even more so often is the theory behind it and how and why we make those measurements. Today we're joined with Robert Mims from ThermoTemp to discuss metrology.
#QualityMatters Ep 141 - What's the certification process look like? w/ Chris Carson from DEKRA Certification
We're joined today by Chis Carson, Sr. Director of Auditing & Business Operations at DEKRA Certification North America. DEKRA is one these scary certification bodies, that maybe are not so scary after all. Join us for the conversation today and decide for yourself. You might be surprised to hear how the certification bodies go though similar audits they put all of us through. Texas Quality Assurance has worked closely with DEKRA for several years now and are a trusted and valuable resource. If you're looking for certification to standards such as ISO 9001, ISO 45001, ISO 14001 and more, then you're in the right...
Ep 140 - "Quality" Education in the Real World w/ DAMIAN GANGOO
Such a fun conversation today with Damian Gangoo discussing real world education needs for real work and jobs that exist in the market. Perhaps, and dare we say it, college is not the ideal route for everyone, and perhaps more than a college degree is required. Join in, and let us know what you think!
Ep 139 - Navigating the Great Resignation with Erin Urban
Ton's of buzz words from the "The Great Resignation" to "Gig Economy" float around, but we all have heard how hard it is to find and keep good employees. Recently we conducted a survey with OGGN & BIC Alliance to understand the top issues businesses consider worthy of contingency plans. More than hurricanes and other natural disasters or even cyber security was workplace instability. The Great Resignation is hitting most every business right now, and making it harder than ever to keep and attract good talent. What's the cause? And what's the solution? We might not have all the answers yet...
Ep 138 - Skills Ready for the Oil & Gas Industry W/ Sean Thomas from API
Such an exciting program to get a new generation involved in the Oil & Gas / Energy Industry! There is still time to register, and we encourage all recent high school grads and university students struggling to find that one thing that inspired them! You don't want to miss this conversation about a unique education opportunity to learn real "Skills" with Sean Thomas - Senior Manager of Training and Development at API - American Petroleum Institute.
Ep 137 First Hand Account of Building ISO 9001 QMS w/ Robert Khami - Arsham Aluminum Alloys
What's it like building an ISO 9001 Management System? with Robert Khami - Arsham Aluminum Alloys. This week we're honored to have Robert Khami join us to talk about the process of building an ISO 9001 compliant QMS on a short time table. Robert and the rest of the team at Arsham Aluminum Alloys did a fantastic job with minimal resources and short on time. If you've ever been curious what the process is like, this is a great example, tune it and check it out!
Ep 136 – First hand account of an internal audit with Darci Chambers
Darci Chambers, AKA the Boss Lady, rejoins the conversation today to discuss her first hand experience in an Internal Audit. Listen in as we discuss the role of an auditor and the difficulty in avoiding consultation, and how some basic negotiation tactics can be used successfully to ensure an effective audit.
Ep 135 - Small Biz DOMINATES Oil & Gas - with Mark LaCour of OGGN
We're back! We apologize for the pause in new episodes for #QualityMatters, but we're back! Today we're diving into a topic that Kyle is very passionate about, the role of small business in Oil & Gas here in America. The simple fact is, the super majors like Chevron and Exon do not play near the role in Oil & Gas extraction for the average American as small business does.
Ep 134 - All the responsibility and none of the authority - Management Representative vs Quality Manager
Quality Coordinator / Management Representative, Quality Manager, what’s the difference? Well, we’re going to tell you in this episode. ISO 9001 really doesn't give much direction other than leadership and top management, but generally accepted is the role of the "Quality Manager". This means and is important that your Quality Manager has management level authority. They need to be taken seriously and have the ability to carry out tasks and trainings as a manager would.
Ep 133 - Don't Fall Trap to the "An App for That" Nightmare
One more new thing, UGH! This is a struggle in the workplace, we've all heard it there's "An App for That". It seems that there is always a new flashy program that’s going to make things easier, better, faster, greatly improve how we do things.
Ep 132 - Big Changes Coming Soon to the #QualityMatters podcast
We are excited to share with you some new changes coming to #QualityMatters. Kyle recently launched a poll on LinkedIn to see what you, our listeners thought of the content and would like to hear. Your responses were heard. You all want more about tips and tricks and running a QMS, less about case studies. It looks like we’ve convinced you that having a QMS is a great thing, now you want to know how.
Ep 131 - Medical devices gone wrong with the Dalkon Shield
The Dalkon Shield was an IUD developed in the 1960s by OB-GYN Hugh Davis with electrical engineer Irwin Lerner. They brought in a lawyer, Robert Cohn, to help them form The Dalkon Corp. Because The Dalkon Corp had no sales force, they decided to sell the product to another company. That company was AH Robins, who made Robitussin and chapstick, among other things.
Ep 130 - Just do it yourself environmental clean up US Navy in Japan
The U.S. Naval Ship Repair Facility and Japan Regional Maintenance Center (SRF/JRMC), Yokosuka detachment has thousands of gallons of oil routinely drained from ships coming into dry dock. Special teams have to be on standby and ready at any given time to remedy a spill. Shop X-99 consists of 65 members, 28 of which are oil specialists. Shop X-99 also holds the seven member ‘Mada Yatte Tanda (MYT) team. This team, in keeping with SRF/JRMC’s organizational goals, decided to improve technology, specifically their burdensome, unwieldy equipment used for oil clean up.
EP 129 – DUMPY LEVEL & GRADIENT MEASURING TOOLS
In 2006, Singapore’s Housing and Development Board wanted to improve work processes and better support it’s own mission. They enlisted the help of Accessway V2 Innovation & Quality Circle to help. Accessway V2 used the Lotus Blossom Technique to identify problems and solutions. They decided the problem with the most potential solutions would be the easiest to solve. This revealed that the tool to check accessible ramp gradients would be the easiest problem to solve. Also in 2006, at this time, Singapore’s Ministry of National Development announce that the entire island would have to be fully barrier free by the year 2011. ...
EP 128 - API part 3 - API Spec Q2 with David Miller
This week's episode is the third and final in a series with API the American Petroleum
EP 127 - API part 2 - what is an API Monogram? an overview with Kevin Ferrick
This week's episode is the second in a series with API the American Petroleum
EP 127 - API part 2 - API Monogram Program overview with Kevin Ferrick
This week's episode is the first in a series with API the American Petroleum Institute. We had the pleasure of speaking with Kevin Ferrick about the monogram program with API and its roots going back to the 1920's at the very start of the Oil & Gas industry.
Ep 126 - API part 1 - API GIS Standards overview with Anchal Liddar
This week's episode is the first in a series with API the American Petroleum Institute. We had the pleasure of speaking with Anchal Liddar about API GIS Standards and its role within API and just learning a lot about API and the work they do.
Ep 125 - Global supply chain needs some quality management
Could it be that we just solved the world supply chain problems...? Maybe so, maybe no, but you have to tune in and check it out to see for yourself. We have our guest from last week's episode Rob Carlson on with us.
Ep 124 - Quality and the Small Business Development Center with Robert Carlson
Quality Matters and we believe that Small Business Matters as well. That is why we are thrilled to have Robert Carlson from our local SBDC "Small Business Development Center" on the show today. The SBDC with the help of fantastic folks like Robert Carlson have been instrumental in the success of Texas Quality Assurance during the COVID-19 pandemic and economic fall out.
Ep 123 - Kris Earl - of GyroData - Drilling precision is tighter than launching to orbit
Such a fun conversation today with Kris Early of GyroData. The technology used in drilling for oil & gas has advanced so very far. These updates enable drilling teams to save not only time and money, but minimize environmental impacts on a large scale.
Ep 122 - 5 Biggest QMS Disasters Part 4 - Love it or Hate it, the Ford Pinto was Popular and Made an Impact
In our last episode of the Top 5 Quality Management System Failures of all time according to Domenic Tramontana, we discuss the Ford Pinto. Most people are familiar with the disaster that was the Pinto. I had heard jokes about it but didn’t really know what was funny. I was shocked when I learned more about the Ford Pinto.
Ep 121 - 5 Biggest QMS Disasters Part 3 - iPhone 4 and a big Dam(n) Failure
We continue the Top 5 Quality Management System Failures of All Time-a review of an article written by Domenic Tramontana. We quickly discuss a design flaw with the iPhone 4-an antenna in the wrong place. Kyle tells us about the process of testing and validation.
Ep 120 - Business Visionary Book Club - Ep 7 Out of the Crisis
Out of the Crisis by W. Edwards Deming (Author)
Ep 119 - Can OSHA force you to get a vaccine in a COVID-19 ETS? --- Should they? --- Part 2
Can OSHA force you to get the shot (ETS for COVID-19 Vaccine)? Is there any precedent for this in the past? What's this gonna do to workplace safety culture? Is osha gonna become the next distrusted part of the political machine? Seems there are far more questions and answers at this point in time period the COVID-19 ETS, emergency temporary standard, is not even out yet but we're already preparing for what it might bring to our workplace. It is vitally important that we focus on are people, on our culture within our organization, and on maintaining those critical relationships...
Ep 118 - Can OSHA force you to get a vaccine in an ETS for COVID-19 Vaccine --- Should they? --- Part 1
Can OSHA force you to get the shot (ETS for COVID-19 Vaccine)? Is there any precedent for this in the past? What's this gonna do to workplace safety culture? Is osha gonna become the next distrusted part of the political machine? Seems there are far more questions and answers at this point in time period the ETS, emergency temporary standard, is not even out yet but we're already preparing for what it might bring to our workplace. It is vitally important that we focus on are people, on our culture within our organization, and on maintaining those critical relationships with...
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